Trade Door Handles Privacy Policy

Last updated: September 2023

Introduction

Welcome to Trade Door Handles' Privacy Policy. This document outlines how we collect, use, and protect your personal information when you interact with our services. By using our website or services, you agree to the terms and practices described in this policy. If you do not agree, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons. Any changes will be posted on our website, along with an updated "Last updated" date.

Information Collection and Use

We collect and use personal information from various sources to provide our services and ensure compliance with legal obligations. The type of information collected depends on your interaction with us.

Information You Provide Directly

• Basic contact details: Name, address, phone number, and email.
• Order information: Billing and shipping addresses, payment details, order confirmation, and contact information.
• Account information: Username, password, and security questions.
• Shopping information: Items viewed, added to cart, or added to wishlist.
• Customer support information: Details provided in communications with us.

Some features may require this information for access; however, you may choose not to provide it.

Information Collected Through Cookies

We automatically collect Usage Data through cookies, which may include device information, browser details, network connection information, IP address, and more. This data helps us improve our site and services.

Information Obtained from Third Parties

We may receive information from third parties, such as vendors and service providers, including payment processors. This data is treated in accordance with this Privacy Policy, though we are not responsible for its accuracy or third-party policies.

How We Use Your Personal Information

Providing Products and Services

We use your information to fulfill orders, process payments, manage accounts, arrange shipping, and facilitate returns or exchanges. This enables us to offer a seamless shopping experience.

Marketing and Advertising

We may use your information for marketing, advertising, and promotions via email, text, postal mail, and online ads. This allows us to tailor our services and advertisements to your preferences.

Security and Fraud Prevention

Your data helps us detect and address fraudulent, illegal, or malicious activity. We strongly advise against sharing your account credentials and recommend immediate contact if you suspect a compromise.

Communicating with You

We use your information to provide customer support and enhance our services. This ensures our responsiveness and helps maintain a positive customer relationship.

Cookies

Cookies are utilized to improve our site's functionality and user experience. You can adjust your browser settings to manage cookies, but note that this may impact site features.

How We Disclose Personal Information

We may share your data with third parties under the following circumstances:

• Vendors and service providers who assist in IT management, payment processing, data analytics, customer support, and more.
• Business and marketing partners, including Shopify, for service provision and advertising.
• When you direct or consent to specific information disclosures.

Customer Consent

You have the freedom to grant consent for data processing when creating an account on our website. You can unsubscribe or remove your account at any time. For inquiries, contact us at 01539 727000 or via email at info@tradedoorhandles.co.uk.

Our address is T.H Wiggans Ironmongery Ltd, T/A Trade Door Handles, Unit 10 Lake District Business Park, Kendal, Cumbria, LA9 6NH.

Thank you for choosing Trade Door Handles.