Shipping & Returns

Shipping & Returns Policy

Introduction

At Trade Door Handles, we are committed to offering high-quality door handles and hardware, providing you with a seamless shopping experience, and ensuring swift delivery for all your door handle needs.

Order Process

• We process orders throughout the week, whether online, by phone, or in-person at our trade counter.
• Daily orders are placed with our trusted suppliers for items not in stock.

Dispatch Details

• In-stock items are dispatched on the same or next day.
• Items from suppliers are typically dispatched within 2-3 days.
• Multiple items in an order are dispatched together, based on the longest lead time.

Shipping Information

• Orders are dispatched on weekdays (excluding bank holidays).
• You'll receive an email confirmation with order details upon purchase.
• Another email with tracking information is sent when your order is ready for dispatch.

Order Issues

• We'll contact you promptly if any issues arise with your order.
• We offer suitable alternatives for unavailable items or provide quick refunds.

Delivery Service

• We use APC, a reputable next-day delivery service for all shipments.
• Urgent deliveries and direct next-day delivery options are available upon request.

Return Policy

14-Day Return Window

• You have 14 days to notify us of your intent to return the item.
• The returned goods must reach us within 30 days of your purchase.

Eligibility Criteria

To be eligible for a return, your item must:

• Be in the same condition as received.
• Be unworn or unused.
• Include all original tags.
• Be in its original packaging.
• Include the receipt or proof of purchase.

Initiating a Return

• Contact us at sales@tradedoorhandles.co.uk to initiate a return.
• Send returns to: T.H Wiggans Ironmongery T/A Trade Door Handles Unit 10 Lake District Business Park Mint Bridge Road Kendal, Cumbria, LA9 6NH
• Only authorized returns will be accepted.

Contact Us

• For return-related queries, please email us at sales@tradedoorhandles.co.uk.

Damaged, Faulty, and Missing Items

Inspect Your Order

• Inspect your order upon arrival.
• Contact us immediately if you receive a defective, damaged, or incorrect item.

Notification Deadline

• Notify us within 7 working days.
• Do not use or fit incorrect items.

Faulty Items

• We may require photos or item returns for examination.
• We'll replace, repair, or refund faulty items.
• Items installed or used cannot be replaced.

Missing Items

• We'll review records to confirm shortages.
• If our error, we'll provide the missing items and complete the delivery.

Claims Responsibility

• Our responsibility is limited to the item's purchase amount.
• We don't cover secondary damages, dissatisfaction, or profit loss.
• Your legal rights remain unaffected.

Exceptions / Non-Returnable Items

Special Orders and Bespoke Products

• Returns are accepted only for faults or defects.
• Non-faulty special orders or bespoke products cannot be returned.

Notification and Acknowledgment

• Return eligibility is communicated on the product page at the time of order.
• Limitations on returns within 7 days of order placement.

Excluded Items

• Non-returnable special orders or bespoke products include keyed-alike locks, master keyed cylinder systems, oversized products, and bespoke ironmongery.

Bespoke Product Ranges

• The Croft Hardware, Frank Allart, Samuel Heath, Kirkpatrick, and Finesse ranges have specific return conditions.

Cancellation of Special Orders

• We may decline cancellation requests if production or manufacturing has started.

Exchanges

• Return the item and make a separate purchase for the new item.

Refunds

• We'll notify you of refund approval upon return inspection.
• Refunds are issued within 10 business days to the original payment method.

Contact Us for Delays

• Contact us at sales@tradedoorhandles.co.uk if your refund takes more than 15 business days.

Conclusion

At Trade Door Handles, we are dedicated to efficiently meeting your door handle needs. Thank you for choosing us as your trusted supplier.