Supplying Door Hardware & Architectural Ironmongery Since 1976

Trusted Supplier of Trade Door Handles & Ironmongery Across the UK

Over 900 Door Handles & 40+ Doors on Display in Kendal

Shipping & Returns

Shipping & Returns Policy

Introduction

At Trade Door Handles, we are committed to offering high-quality door handles and hardware, providing you with a seamless shopping experience, and ensuring fast, reliable delivery across the UK.

Order Process

  • We process orders throughout the week, whether online, by phone, or in person at our trade counter.
  • Daily orders are placed with our trusted suppliers for items not in stock.

Dispatch Details

  • In-stock items are dispatched on the same or next working day.
  • Supplier-ordered items are typically dispatched within 2–3 working days.
  • Multiple product orders are dispatched together, based on the item with the longest lead time.

Shipping Information

  • Orders are dispatched on weekdays (excluding bank holidays).
  • You will receive an email confirmation with your order details upon purchase.
  • A dispatch email with tracking information will be sent when your order leaves us.

Delivery Service

  • We use trusted couriers including DPD and Evri, both of which provide full tracking for your order.
  • Standard UK Mainland Delivery: £6.95 (inc VAT).
  • FREE UK Mainland Delivery: on orders over £75 (inc VAT).
  • Please note: we currently do not deliver to Northern Ireland, Channel Islands, BFPO, or other offshore locations.
  • If you require urgent delivery, please contact us and we will explore available options.

Order Issues

  • We will contact you promptly if any issues arise with your order.
  • Where an item is unavailable, we will offer a suitable alternative or arrange a quick refund.

Return Policy

14-Day Return Window

  • You have 14 days to notify us of your intent to return an item.
  • Returned goods must reach us within 30 days of purchase.

Eligibility Criteria

To be eligible for a return, your item must:

  • Be in the same condition as received.
  • Be unworn or unused.
  • Include all original tags.
  • Be in its original packaging.
  • Include the receipt or proof of purchase.

Initiating a Return

T.H Wiggans Ironmongery T/A Trade Door Handles
Unit 10 Lake District Business Park
Mint Bridge Road
Kendal
Cumbria
LA9 6NH

Only authorised returns will be accepted.

Damaged, Faulty, and Missing Items

  • Inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item.
  • Notification must be made within 7 working days.
  • Do not use or fit incorrect items.

Faulty Items:

  • We may request photos or the item returned for examination.
  • Faulty items will be repaired, replaced, or refunded.
  • Items that have been installed or used cannot be replaced.

Missing Items:

  • We will check our records to confirm shortages.
  • If the error is ours, we will send the missing items promptly.

Responsibility:

  • Our liability is limited to the value of the purchased items.
  • We do not cover secondary damages, dissatisfaction, or loss of profit.
  • Your statutory rights remain unaffected.

Exceptions / Non-Returnable Items

  • Special orders and bespoke products can only be returned if faulty or defective.
  • Non-returnable special orders include:

    Keyed-alike locks
    Master keyed cylinder systems
    Oversized products
    Bespoke ironmongery

Bespoke product ranges with restricted returns:

  • Croft Hardware
  • Frank Allart
  • Samuel Heath
  • Kirkpatrick
  • Finesse
  • Cancellation requests for special orders may be declined if production or manufacturing has started.

Exchanges

  • To exchange an item, please return it and place a new order.

Refunds

  • We will notify you once your return has been inspected and whether the refund is approved.
  • Approved refunds will be processed within 10 business days back to your original payment method.
  • If you do not receive your refund within 15 business days, please contact us at sales@tradedoorhandles.co.uk.

Conclusion

At Trade Door Handles, we are dedicated to ensuring your order and return process is straightforward and reliable. Thank you for choosing us as your trusted supplier.

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