Contact us on: 01539 727000

Trusted by the Trade Since 1976

Terms & Conditions

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1. Agreement to Terms

By accessing the Trade Door Handles Website at and placing an order, you are entering into an agreement to abide by the following terms and conditions. If you do not agree with these terms and conditions, please refrain from using this Website. For any inquiries about these terms and conditions, please contact us:

Phone: 01539 727000

2. Company Information

Trade Door Handles operates as the online platform for T.H Wiggans Ironmongery Ltd., a registered English company. Our registered office is located at:

T.H Wiggans Ironmongery Ltd
Unit 10 Lake District Business Park
Mint Bridge Road
Kendal, Cumbria, LA9 6NH
United Kingdom

3. Terminology

In order to facilitate a clear understanding of these terms and conditions, certain key terms are defined as follows:

  • 'T's & C’s': Refers to these terms and conditions.
  • 'Products': Any items available for purchase on our Website.
  • 'Website': Denotes our online platform accessible at
  • 'Customer': Pertains to you, the individual placing an order.
  • 'Order': Represents your request for Goods from our Website.
  • 'Goods': Signifies the specific items listed in your Order.

4. Use of the Website

4.1 Access

Your access to this Website is granted under the conditions outlined in these T’s & C’s. All orders placed must strictly adhere to these terms and conditions.

4.2 Registration

When registering, you confirm that the personal information provided is true, accurate, and complete. You also agree to promptly update us about any changes.

4.3 Indemnity

You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, and suppliers harmless from any claims, liability, damages, losses, costs, and expenses arising from your breach of these T’s & C’s or your use of this Website.

4.4 Our Rights

We reserve the right to:

  • Modify or withdraw this Website (partially or entirely) with or without notice.
  • Alter the T’s & C’s without prior notice. Your continued use of the Website after such changes implies acceptance of these alterations. It is your responsibility to periodically review these terms to stay informed about any amendments.

5. Purchase of Products

5.1 Placing Orders

While we take precautions to secure your order details and payments, we cannot be held accountable for any losses resulting from unauthorized access by a third party unless it results from our negligence.

5.2 Product Descriptions

Our product descriptions, including images, measurements, and technical details, aim to be as precise as possible. However, real-time accuracy cannot be guaranteed. Prices are presented in pounds sterling and include VAT, if applicable. Electronic limitations may lead to color variations.

5.3 Order Process

The contract between you and TRADE DOOR HANDLES is formed when you place an order for Products on our Website during the checkout process. This includes:

  • Initiating the order for your Products on the Website.
  • Receiving an order confirmation email detailing your order.
  • Receiving a dispatch confirmation email when your order is shipped.

Acceptance of your order takes place upon dispatch of the Products.

5.4 Acceptance of Orders

We have the right to decline or cancel any order for reasons including, but not limited to:

  • Unauthorized or fraudulent payment.
  • Payment made using a card not issued in a country we dispatch to.
  • Errors in pricing or product description on the website.
  • Items being out of stock or discontinued.
  • Lack of response from you after contact attempts.
  • Any other reasons rendering the items unavailable.

By placing an order, you confirm that the provided information is accurate and that you are authorized to use the payment card.

5.5 Force Majeure

We are not liable for any breach of agreement, delay, or failure to perform due to causes beyond our control, such as acts of God, civil commotion, riots, floods, drought, fire, legislation, or other similar circumstances.

5.6 Order Cancellations

You can cancel orders before dispatch by contacting us via email at or by phone at 01539 727000.

6. Intellectual Property

You acknowledge and agree that all copyright, trademarks, and other intellectual property rights in all material or content supplied as part of the Website shall remain vested in us. This includes the design, layout, appearance, and graphics.

7. Limitation of Liability

TRADE DOOR HANDLES is not responsible for damages related to environmental factors such as fading, discoloration, oxidation, humidity, sunlight exposure, or salt air. Variations in materials and finishes are inherent and should be expected. We make no warranties, express or implied, regarding the accuracy of information on the Website. We do not guarantee that the Website will meet your requirements, operate without interruptions or errors, or be free of viruses or bugs. We are not liable for any loss of content or material uploaded or transmitted through the Website. Our liability under the Conditions is limited to the fullest extent permissible by applicable law, including economic loss, goodwill or reputation loss, or special or indirect losses arising from the Conditions.

8. Legal Jurisdiction

The Conditions are governed by the laws of England, and any disputes arising from these Conditions, your use of the Website, or your purchase of any Products shall be subject to the exclusive jurisdiction of the courts of England.

9. Contact Information

For any inquiries or concerns, please contact us at:

T.H Wiggans Ironmongery Ltd
T/A Trade Door Handles
Unit 10 Lake District Business Park
Kendal, Cumbria, LA9 6NH

10. Privacy Policy

For information about data collection, usage, and security, please refer to our Privacy Policy. We respect your privacy and are committed to safeguarding your personal information.

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